Frequently Asked Questions

How long does processing take?
Most ready to ship items are processed within 1–3 business days. Made to order and personalized items may require additional processing time.

How will my order ship?
Orders are shipped through USPS. Tracking information will be provided once your order has shipped.

Do you accept custom orders?
Yes! Custom and personalized orders may be available depending on the product. Please contact us before ordering if you have a special request.

Are colors exactly as pictured?
Colors may vary slightly depending on screen settings, filament availability, and the handmade nature of our products.

What if there is a problem with my order?
Please contact us as soon as possible if there is an issue with your order. We want you to love your AyeShae Creative Co. purchase and will work with you to address any problems.

Can I cancel or change my order?
Please contact us as soon as possible. Once a personalized or made to order item has entered production, changes or cancellations may not be possible.